Campaign about flexible payment terms, and technology for payment and customer service
Train on flexible payment terms, and available customer service and payment options that use technology accessible to all. Aim campaigns at more vulnerable population, e.g., female-headed households.
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Budget:
US $ 30,000 - US $ 100,000
Indicators:
• P. # of designed campaigns about flexible payment terms, aimed at female-headed households
• R. # of households with new or improved access to electric supply, disaggregating by male/female-headed households (CRF)
• R. # of households benefited from flexible payment terms, disaggregating by male/female-headed households
• R. % of end-users who make use of a mobile phone to pay for electricity/renewable energy services, disaggregated by sex
• R. # of end-user complaints addressed and solved by the regulator, disaggregating by sex (complaints/year)
Increase number of end-users, especially among the most vulnerable population, e.g., female-headed households.