Campaign about flexible payment terms, and technology for payment and customer service
Include training on flexible payment terms, customer service and available payment systems that use technology accessible to all, through the water utility company. Target campaigns at households with less access to information/more vulnerable (e.g., female-headed households).
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Budget:
US$ 30,000 – US $ 100,000
Indicators:
• P. # of campaigns about flexible payment terms/customer service systems, aimed at female-headed households
• P. # of campaign participants (disaggregated by sex)
• P. # of households benefited from flexible payment terms, disaggregating by male/female-headed households
• R. # of households with new or improved access to drinking water, disaggregating by male/female-headed households (CRF)
• R. # of users making use of mobile phones to pay for water and sanitation services, disaggregated by sex
• R. # of user complaints addressed and solved by the regulator, disaggregating by sex (complaints/year)
Put service use into effect, with the resulting effect of increasing the number of users, especially the most vulnerable households with the least access to information (e.g., female-headed households).