• P. # of campaigns about flexible payment terms/customer service systems, aimed at more vulnerable households (female/male-headed)
• P. # of campaign participants (sex-disaggregated)
• P. # of households benefited from flexible payment terms, disaggregating by male/female-headed households
• R. % of users making use of mobile phones to pay for W&S services, disaggregated by sex
• R. # of user complaints addressed and solved by the regulator, disaggregating by sex (complaints/year)
• R. # of households with new or improved access to drinking water, disaggregating by male/female-headed households (CRF)
• R. # of households with new or improved access to sanitation, disaggregating by male/female-headed households (CRF)
• R. # of households with wastewater treatment, disaggregating by male/female-headed households (CRF)