Provision of measures to facilitate access to services

Include transportation-service use conditions/solutions, and technology, such as: - differentiated tariffs, which respond to women's and men's traveling patterns (e.g., short and frequent trips and long and occasional trips); - payment service reachable through universal-access technology (internet, mobile phone, etc.); - customer service systems reachable through universal-access technology (internet, mobile phone, etc.).

There are no projects asociated to the current activity.

Indicators:

Cost included in the project’s activities
• P. # of payment and client support systems designed according to women’s and men’s differentiated needs

• P. # of designed tariffs suited for women’s and men’s needs (responding to short/frequent or long/occasional traveling patterns)

• R. % of users making use of transportation service payment systems (internet, mobile phone, etc.), disaggregated by sex

• R. # of user complaints addressed and solved, disaggregating by sex (complaints/year)

Improve access to, quality and availability of the service, responding to the different demands of women and men, increasing the number of users and making the project feasible and sustainable.

By: Inter-American Development Bank