Provision of flexible payment terms, and technology for payment and customer service

• Include flexible payment terms related to water connection and supply, for more vulnerable households, e.g.: - per-use charge; - appropriate fees; - targeted subsidies, etc. for the most vulnerable population, such as female-headed households. • Provide payment and customer service systems (feedback on service quality), through universal-access technology, e.g., mobile phone.

There are no projects asociated to the current activity.

Indicators:

Cost included in the project’s activities

• P. # of payment and customer service systems designed according to women's and men's differentiated needs
• P. # of flexible payment terms designed to ensure access to the service for female-headed households
• P. # of households benefited from flexible payment terms, disaggregating by male/female-headed households
• R. # of households with new or improved access to drinking water, disaggregating by male/female-headed households (CRF)

• R. # of households with new or improved access to sanitation, disaggregating by male/female-headed households (CRF)
• R. # of households with wastewater treatment, disaggregating by male/female-headed households (CRF)
• R. % of people making use of mobile phones to pay for service, disaggregated by sex
• R. # of user complaints addressed and solved by the regulator, disaggregating by sex (complaints/year)

Increase number of households with W&S supply, especially the most vulnerable ones, responding to their specific needs (e.g., female-headed households).

By: Inter-American Development Bank